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Mail the online bill pay check on paid in full account back to bank or to the customer?

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Todd asked:


At my work, we take payments from customers who use online bill pay with their banks. We receive a check from the bank. If the customer’s account is already paid in full, one bank says to mail it back to them to recredit to the customer’s bank account. I got one from a different bank and I called them to get their address and they said no, to send it to the customer. Does that make sense? What is the customer supposed to do with it? Thanks.

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One Response to “Mail the online bill pay check on paid in full account back to bank or to the customer?”

  1. yeah says:

    That is a very good question! I hope someone answers this!

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