Mail the online bill pay check on paid in full account back to bank or to the customer?
Todd asked:
At my work, we take payments from customers who use online bill pay with their banks. We receive a check from the bank. If the customer’s account is already paid in full, one bank says to mail it back to them to recredit to the customer’s bank account. I got one from a different bank and I called them to get their address and they said no, to send it to the customer. Does that make sense? What is the customer supposed to do with it? Thanks.
Personal Financial Banking Blog
At my work, we take payments from customers who use online bill pay with their banks. We receive a check from the bank. If the customer’s account is already paid in full, one bank says to mail it back to them to recredit to the customer’s bank account. I got one from a different bank and I called them to get their address and they said no, to send it to the customer. Does that make sense? What is the customer supposed to do with it? Thanks.
Personal Financial Banking Blog
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Loading ...Tags: Bill Pay, Mail Check, Online Banks
That is a very good question! I hope someone answers this!